FAQ
We have set up a page that shows the answers to frequently asked questions. It is also adviced to go through this section before contacting us.
Payments & Safety
IS my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Learn more about our store's safe checkout experience here.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Other payment methods: Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay, Bancontact, Klarna, KBC & iDeal.
Shipping & Delivery
How long does it take to get my products?
Netherlands 1-3 business day.
Belgium 1-4 business days.
Germany 2-5 business days.
France 2-6 business days.
Europe 2-10 business days.
How much does shipping cost?
Standard rate: €6,95
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Is there free shipping?
Yes, we offer free shipping for orders above €100 in central Europe. Free shipping for orders above €200 for the rest of Europe.
Please note that shipping rates could vary depending on your region.
Do you ship to my country?
We ship our products all over Europe.
Please note that shipping rates could vary depending on your region.
Do you ship to my area?
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our 12 month warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Do you offer repairs?
If you experience defects, please feel free to reach out to see if we can work out the details.
Do you offer replacements?
If you experience defects, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
For more information check our Refund policy.
What is your return policy?
A return request can be submitted within 30 days after receiving the purchased products.
For further details, check our refund policy.
How much can I get refunded?
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
Who pays the shipping costs in case of a refund when the order doesn't have free shipping?
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Who pays the shipping costs in the case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
How can I return a product?
Products should be returned undamaged and in original packaging.
Returns can be registered in our return portal.
You can choose your preferred carrier service. Return costs are calculated at the return portal.